Terms & Conditions

Nature of Services

Apostille Assist provides guided intake, document coordination, pickup support where suitable, and practical assistance related to apostille and international document handling processes.

Apostille Assist is not a government authority, embassy, court, notary office, or law firm.

Customer Responsibility

Customers remain responsible for ensuring that submitted documents and information are accurate, complete, valid, and suitable for the intended use.

• Incorrect or incomplete documents may result in delays or rejection.
• Embassy or authority-specific requirements may vary by country.
• Additional documents may sometimes be requested during processing.

Processing Times

Estimated timelines are provided as guidance only and may vary depending on authorities, embassies, third-party providers, courier services, public holidays, and document complexity.

Same-day or urgent handling refers to intake review or operational priority where possible and does not guarantee final completion within the same day.

Payments

Payments may be requested before coordination or processing begins.

• Government fees, courier fees, and third-party costs may apply separately.
• Translation, notarisation, or embassy-related costs may vary by request.
• Submitted payments may become non-refundable once work or coordination has started.

Pickup & Delivery

Pickup and return coordination may be available depending on location, timing, operational availability, and the nature of the request.

Customers are responsible for ensuring that documents are properly prepared and ready for transfer.

Third-Party Providers

Certain requests may involve external providers including translators, notaries, courier companies, embassies, ministries, or legalisation offices.

While reasonable care is taken during coordination, Apostille Assist cannot guarantee the timelines, outcomes, or actions of third-party providers.

Limitation of Liability

Apostille Assist is not liable for indirect losses, rejected applications, travel disruptions, missed appointments, embassy decisions, or delays caused by external parties.

Liability is limited to the amount paid directly for the requested coordination service.

Privacy

Personal information and documents are handled with discretion and according to the Privacy Policy available on this website.

Refunds & Cancellations

Refund and cancellation terms are outlined separately within the Refund Policy page.

Contact

For questions regarding these terms or a specific request, please contact Apostille Assist before proceeding with the service.